Returns & Exchanges Details | K`DIOR Clothing Online

Returns & Exchanges Details

HOW TO MAKE YOUR RETURN

 

If you receive your item and aren't 100% happy with your purchase, please email us at returns@kdiorclothing.com and we will be happy to help you with your return and solve whatever issue you're having. All returned item/s must be received in their original condition. The condition of the item must be re-sellable: Unworn , Item(s) must be unwashed, No smell of ladies perfume/deodorant, no makeup marks.


Please note that there will be a 35% restocking fee for returns that does not meet our Return Policy Requirement, this includes: Pass the 14 Days (For the United States and Canada) 21 Days (Other International Countries) Due Date, Markdown Prices, Customized Items such as Luxury Gowns, Glam Dresses, Out Of Season Item(s), Bodysuits, Intimates & Swimwear. Exchanges remains without any fees. 

  • Return Merchandise Authorization Number (RMA) Confirmation number is only needed when and if: Item delivered to you was wrong, defective, pass the return time period. Email us returns@kdiorclothing.com for your number before shipping back any merchandise. Please include your order number, specific items requesting to be returned, and reason(s) for return.
  • A Return Merchandise Authorization Number (RMA) will be sent to you within 24 hours (excluding Saturdays, Sundays & Public Holidays). Please note that any non-returnable items returned without a RMA number will be sent back; be sure to have your RMA number to cause any issues and to have a smooth return process.
  • Use the original packaging. Pack and securely seal the merchandise, and mark your RMA# on the outside of the box below the return address. Ship your return to the address sent with your Return Authorization Number.
  • We recommend returning the items to us using recorded/insured post. If the parcel isn’t sent with a tracking number and is lost, we cannot refund the purchase. We will not be responsible for lost packages when a buyer does not use an appropriate form of tracking and insurance.
  • Once the return process is complete, you will receive an email confirmation of your return/exchange verifying the transaction.
  • We cannot be held accountable for returns sent back if these steps are not followed.

 

Refund Process
You will be notified via email at the email address listed on your account when your order is refunded in the original form of payment. This process can take up to 5 days, most of the time it takes only 48 hours from when we receive your package. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Debit Cards typically takes 5-7 business days and Credit Cards could take 2-3 business days or 1-2 billing.
Shipping

Once the items are shipped out there's no refund available for the fee. The only time shipping fee can be refundable is if an order is cancelled and have not been shipped. Other than that shipping fee under no other circumstances will or can be refunded.

 

Defective or Wrong Merchandise

All items are fully inspected before shipped, however, should you receive a defective or wrong item; please contact us within 24 hours of receipt to be eligible for a return and a picture of the item if its defective to returns@kdiorclothing.com along with your order number to receive a confirmation number to return your product(s).

Unclaimed Packages/Refusals/Loss Package

Please do not refuse any delivery. We advise you to accept it and return it yourself. Refused deliveries will incur the cost of the original delivery plus the return cost and you will be charged a restock fee if the item is to be returned to us. We are not responsible for packages lost by postal service, but we will do our best to help you locate your package.

Shipping

Once the items are shipped out there's no refund available for the fee. The only time shipping fee can be refundable is if an order is cancelled and have not been shipped. Other than that shipping fee under no other circumstances that it can be refunded.



Download Return Form Below


 

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