Return Policy | K`DIOR Clothing Online

Return Policy

 

 

If you receive your item and aren't 100% happy with your purchase, please email us at returns@kdiorclothing.com and we will be happy to help you with your return and solve whatever issue you're having. All returned item/s must be received in their original condition. The condition of the item must be re-sellable: Unworn , Item(s) must be unwashed, No smell of ladies perfume/deodorant,No makeup marks.

Returned items not received in their original state will be automatically returned to the customer. Items should be received within the 14 Business days (U.S) 28 Business days (International) of the date you received the item. Any more days after will be not be accepted and will be returned to you.

HOW TO MAKE YOUR RETURN

  • Click Here to open a new window to print your return form.
  • All returns must be authorized by an RMA Number. Email returns@kdiorclothing.com for authorization number before shipping back any merchandise. Please include your order number, specific items requesting to be returned, and reason(s) for return.
  • A Return Merchandise Authorization Number (RMA) will be sent to you within 24 hours (excluding Saturdays, Sundays & Public Holidays). Please note that any items returned without a RMA number will not be processed.
  • Use the original packaging. Pack and securely seal the merchandise, and mark your RMA# on the outside of the box below the return address. Ship your return to the address sent with your Return Authorization Number.
  • We recommend returning the items to us using recorded / insured post. If the parcel isn’t sent with a tracking number and is lost, we obviously cannot refund the purchase. We will not be responsible for lost packages when a buyer does not use an appropriate form of tracking.
  • Once the return process is complete, you will receive an email confirmation of your return/exchange verifying the transaction.
  • We cannot be held accountable for returns sent back if these steps are not followed.

Refund Process

Please allow up to 10 business days after receiving your return to be completed. You will be notified via email at the email address listed on your account when your order was placed and will be refunded in the original form of payment. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Debit Cards typically takes 5-10 business days and Credit Cards could take 2-3 billing cycles for you to see a credit from our store.

Shipping

Once the items are shipped out there's no refund available for the fee. The only time shipping fee can be refundable is if an order is cancelled and have not been shipped. Other than that shipping fee under no other circumstances that it can be refunded.

Defective or Wrong Merchandise

All items are fully inspected before shipped, however, should you receive a defective or wrong item; please contact us within 24 hours of receipt to be eligible for a return and a picture of the item if its defective to returns@kdiorclothing.com along with your order number to receive a confirmation number to return your product.

Unclaimed Packages/Refusals/Loss Package

Please do not refuse any delivery. We advise you to accept it and return it yourself. Refused deliveries will incur the cost of the original delivery plus the return cost and you will be charged a restock fee if the item is to be returned to us. We are not responsible for packages lost by postal service, but we will do out best to help you locate your package.

 

Non-Returnable Items

Final Sale
Shipping Fee
Duties/Taxes
Swimsuit & Bodysuits

If either of these products are refunded you will be charged for a 25% restock fee or have the option of having your product(s) being returned to you.

 

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