Frequently Asked Questions | K`DIOR Clothing Online

Frequently Asked Questions

 

 

 

FAQs

 

REGISTERING

Why should I register? Registering is completely up to you. But having an account with us enables you to have access to your orders history and tracking number, wish list, fill out checkout information much faster and also have your shopping cart saved rather than going back to add again. Unless the item is out of stock.

How do I register? Click here to create and account. Fill out all your details, then you should receive a confirmation email to activate your account and BAM! You’re now a K’DOLL

 

GENERAL FAQs

Can I trust this site with my personal information, is it safe and secure?
Our site is 100% safe and secure. The moment you check out our SSL (secure socket locker) kicks in and goes to. Your credit card and personal information is encrypted when transmitted to us and stored in a protected environment. We are also McAfee Verified with identity theft protection of up to $100,000. If you're unsure about entering your financial information on our website, we have Amazon Checkout, the safest and best way to check out with unfamiliar/new sites.

Does your items match the pictures you have in your online boutique?
Yes! We have our product display on mannequins or shown as a 3D image, that’s exactly what you should expect, the picture used are models in the same exact product as an inspo.

I see these same exact products on other boutiques website, pinterest and Instagram at a cheaper cost, why should I purchase from here with prices so high? It’s simple, QUALITY. We have the best of the best quality fabrics and products, we­ won’t send you ripped cheap quality materials that look absolutely nothing like what you’re expecting. If you’re not satisfied with our product you will be able to make the return for a refund (not store credit), in addition we will pay for your return postage via USPS.

How long does it take for you guys to respond to emails?
It should take us no more than 48 hours to respond to emails. Emails are checked throughout the day, in office or not. We don’t go by ignoring our customers, at the same time we won’t tolerate unintelligent explicit emails or harassments on our social media(s), our social operator have all rights to be friendly with the “Block” button.

I just made an order but I made a mistake and need to make a change or cancel it? Yes! You have 24 hours from when you place the order to make any changes. After 24 hours we can’t make any changes or adjustments to your order.

What is your store policy? 14 days (United States) 21 days (International) to return or exchange unworn, undamaged, unscented and free from makeup. No final sale, Accessories, Intimates, Bodysuits are not to be returned. Upon doing so you will be charged a 15% restock fee.

Do you have physical stores? Not at the moment! But we’re working on that for the future!

 

SHIPPING & TRACKING

Do you ship to my country? We ship worldwide to most countries.

Is shipping free? Yes, Priority mail is free worldwide.

When will my item ship? It takes three business days for your payment to be settled. Once it’s cleared we begin processing your order and send your tracking number that was created. Items are estimated to be shipped within 1-2 business days.

I still haven’t received any confirmation email update about my order, What up with that? Sorry about that! Give us a shout at support@kdiorclothing.com, include your order number and name in your email subject

How do I track my package after it's being shipped? United States Priority Shipping is usually tracked through USPS. For international packages Click here to track your order.

I can't track my package it says my tracking number is invalid, what's happening? Your tracking number was created and waiting to be accepted by postal, please allow up to 3 business days for information to become available.

My Tracking is stuck on "Origin is Preparing Shipment" , what does this mean? It means that the origin Post is preparing a shipment for dispatch. When the container is scanned, the status of all of the packages on the manifest will update and tell you where your package is.

I won’t be home to get my package will it be okay for my neighbor to sign for me? Yes you may, as long as you trust your neighbor with your package, we will not be responsible for mishandled packages at the time of delivery. If your package is being shipped by express mail, please contact the courier and request that your neighbor sign for your package (It is highly recommended that you do this). If there’s no one home, they will not leave your package unattended and attempt to make another delivery the following business day. If they make 3 attempts, your package will be sent back to us.

I got my package but why are some of my items missing? Don't worry we keep track of our fulfillment. If you order more than one item you should have tracking number for each item. 

I got a defective/wrong item, What should I do? As soon as you get your package and discover it, please forward us an email along with a picture (returns@kdiorclothing.com) within the 24 hour with your order number.

I need my package as soon as possible (in less than 7 days), how do I go about this? Contact us via Email first before placing an order online. We will need details of what you’ll be purchasing, size, color (if applicable) and your state location in United States or County. Express shipping is available :) 2-4 Business days, we do not offer overnight shipping at this time.

I paid for expedited shipping to Canada and it’s not here yet, Why?

Customs experience delays at least 80% of the time.  Contact customs using your tracking information, that could be a useful reference when tracking your package or trying to obtain additional information from customs.

 

 

RETURNS & EXCHANGE

Do you accept returns or exchange? Yes we do. Click here to print our return form, and Click here for our Returns & Exchange Policy

Do you offer a full refund or store credit? We offer a full refund (not including shipping cost)
The dress that I bought is on sale right now will I get back my refund sale price or what I paid for? You will get back what you paid for.

I need to make a return/exchange, do I have to pay for shipping? Click here for more details about returns and exchanges.

How will I know if my returned package got to you guys? Best advice from us is to have a tracking number for the package handy that you’ll be sending to us.

How will I know my return have been processed and my money back into my account? Keep an eye out for a confirmation email sent by us. There’s no telling how many business days it may take. Once you receive your confirmation email it should take 5-7 business days with Debit Card purchases and for Credit Cards it varies; either 30 days billing cycle or the next 2-3 business days depending on the credit card company.

If I make a purchase and don’t like it or didn’t come in time with express shipping can I get a refund? Yes, you may! Not including shipping cost. You will have to take that up with the courier company for we’re not responsible for delays with delivery.



 

 

 

  

 

 

 

 

 

 

 

 



Search

Just added to your cart:
Qty:
Total:
Subtotal:
Excl. postage 
My Bag
Just added to your wishlist:
Excl. postage 
My Wishlist

  

 

 

 

 

 

 

Join Our Mailing List