Registering is completely up to you. But having an account with us enables you to have access to your orders history and tracking number, your wishlist, filling out checkout information much faster and also have your shopping cart saved rather than going back to add again. Unless the item is out of stock.
No you do not need an account, but it would be a great idea to have one to keep track of your purchase history and order tracking number.
You can register by clicking the "Register Here" link below. You can login or register using your social media(s) account such as Facebook. Not to worry, your information is safe with us, we won't have access to any of your social media account. Give it a try, click the link below. You can also sign up quick by using our social media(s) login. Don't worry, we wont see your password or personal information, that's for your eyes only.
Yes! We have our product display on mannequins or shown as a 3D image, that’s exactly what you should expect, the picture used are models in the same exact product as an inspo and style ideas for you all rather than just a white background image. We put some flavor in your head!
One word QUALITY. We have the best of the best quality fabrics and products, we¬ won’t send you ripped cheap quality materials that look absolutely nothing like what you’re expecting. If you’re not satisfied with our product you will be able to make the return for a refund (not store credit), in addition we will pay for your return postage via USPS.
Not at the moment! But we’re working on that for the future!
We accept Visa, Mastercard, American Express and Discover Card Payments. Check or Money Orders are not accepted on our online boutique store. You can safely check out with Amazon if you're not confident of giving your full information on our website, your amazon account will fill out all the information needed. This is another form of payment like PayPal but 10 times better.
Our site is 100% safe and secure. The moment you check out our SSL (secure socket locker) kicks in and goes into security mode to keep your information private. Please only check out when our website URL begings with "HTTPS://" Your credit card and personal information is encrypted when transmitted to us and stored in a protected environment. We are also McAfee Verified with identity theft protection of up to $100,000. If you're unsure about entering your financial information on our website, we have Amazon Checkout, the safest and best way to check out with unfamiliar/new sites.
Orders and Shipping
Yes we do! We ship to most countries in the world. Free Standard Shipping is available.
Yes we offer express shipping with DHL, FedEx, UPS and EMS
We do not support overnight shipping as yet. We're working on this still.
Let's not forget that there’s a processing time which is 3-5 business days once your payment is received and fully settled and depending on the availability of the product and when the order was placed. If the order was placed on Friday, we will begin processing orders on the following Monday if it isn’t a holiday. But you can still reach out to us and we will do our very best to get the item to you in time, as long as there's a week gap period for us to process and schedule a pick up.
Once you place an order with us you will see us on your bank statement as “Pending.” Pending transactions need to be confirmed as complete and can take up to 5 business days depending on your bank. Once we’re in the clear then we send or schedule your package(s) for a pickup to be delivered once the transaction is completed and no longer has a Pending status.
It takes 3-5 business days for your payment to be settled. Once it’s cleared we ship/schedule a pick up for other orders and yours and send your tracking number that was created.
Contact us via Email first before placing an order online. We will need details of what you’ll be purchasing, size, color (if applicable) and your state location in United States or County. Express shipping is available :) 2-4 Business days, we do not offer overnight shipping at this time.
This could be many reasons for delay, but the biggest reason of delay is with the shipping courier or a delay at customs. Please send us an email if your order is an emergency order or need to locate and track your order.
Give us a shout at email@example.com, include your order number, name and billing zip code in your email subject and let us know what's going on, we will be happy to help.
Yes! You may cancel your order at anytime, as long as we haven't ship it yet. But please cancel the order as soon as possible.
Your tracking number was created and waiting to be accepted by postal, please allow up to 3 business days for information to become available. If it have not become a available, reach out to us and we will keep an eye on your tracking information and alert you when it becomes available.
It means that the origin Post is preparing a shipment for dispatch. When the container is scanned, the status of all of the packages on the manifest will update and tell you where your package is.
Yes you may, as long as you trust your neighbor with your package, we will not be responsible for mishandled packages at the time of delivery. If your package is being shipped by express mail, please contact the courier and request that your neighbor sign for your package (It is highly recommended that you do this). If there’s no one home, they will not leave your package unattended and attempt to make another delivery the following business day. If they make 3 attempts, your package will be sent back to us.
Don't worry we keep track of our fulfillment. If you order more than one item you should have tracking number for each item.
As soon as you get your package and discover it, please forward us an email along with a picture (firstname.lastname@example.org) within the 24 hour with your order number.
Returns & Exchange
We offer a full refund (not including shipping cost). Meaning, if we already ship your item, shipping fee cannot be refunded because the service was used.
Not necessarily. You can make an exchange for the same item for free but to return Markdowns from our Sale Collection has a 15% restock fee.
You will get back what you paid for. But if you're returning an item that's within our restock fee or pass the return days you will be losing on 15% off your item because of the Restock Fee Policy.
Once we get new returns from customers we do not resell them, instead they're stored in our warehouse, some are bided on by Schools for our Luxury Gowns for Prom/Homecoming for students who can't afford to purchase one. Others are donated to Goodwill, Sanctury or Thrift Shops, this cover the cost of our inventory and to keep returns down to a minimum and keep scammers from purchasing products to wear for their events and then returning it.
We're working on bringing in Free Returns for our customers, why pay for something to be sent back that we don't like right? But for now Click here for more details about returns and exchanges.
Best advice from us is to have a tracking number for the package handy that you’ll be sending to us. Also, please send your tracking number to us to keep track of incoming returns. And please have insurance on your packages, we would hate to deny you of a refund because of postal losing your package(s).
Keep an eye out for a confirmation email sent by us. We process returns almost immediately, sometimes it takes up to 5 Business Days if we're super beyond busy. Once you receive your confirmation email it should take 5-7 business days with Debit Card purchases and for Credit Cards it varies; either 30 days billing cycle or the next 2-3 business days depending on the credit card company.